Preferred Customers
SOLLIFE offers Preferred Customers a 100%, 10-day, money back guarantee on every product order. If for any reason a Preferred Customer is dissatisfied with any SOLLIFE product, he/she may return that product to the Company within ten (10) days for replacement, exchange, or full refund of the purchase price. After this period, customer may return any unused products to SOLLIFE at 50% of the selling price within thirty (30) days of the initial purchase. No return or refund will be entertained after the 30-day period or should the product in question be consumed by 20% or more.
Distributors
If a Distributor elects to cancel his/her Distributorship during the ten (10) day Cooling Off Period immediately following his/her enrollment, SOLLIFE will refund 100% of the price of the Starter Kit and all products purchased as part of the Distributor’s initial order (excluding shipping). The canceling Distributor must return the products and the entire Starter Kit to SOLLIFE, shipping prepaid, along with a letter explaining that he/she wishes to terminate his/her Distributorship and receive a refund. Please note that this 100% refund (less shipping) does not apply once a Distributor places his/her second product order. After this period, Distributor may return any unused products to SOLLIFE at 50% of the selling price within thirty (30) days of the initial purchase. No return or refund will be entertained after the 30-day period or should the product in question be consumed by 20% or more. If a Distributor returns his/her Starter Kit and/or merchandise equal to, or exceeding RM400.00, for a refund, the return constitutes a Voluntary Cancellation of his/her Distributor Agreement. Moreover, the Company will adjust the appropriate Distributors’ Sales Volume and Commission and Bonuses accordingly.