Refund Policies

SOLLIFE eShop offers products of the highest quality to our customer. We guarantee a replacement if the product(s) that you purchased is of inferior quality or has manufacturing defects.

We guarantee a replacement if the product(s) that you purchased is of inferior quality or has manufacturing defects. However, this guarantee does not extend to damage or contamination due to expiry, negligence or deliberate acts.

Product Exchange

SOLLIFE warrants the quality of its products and shall exchange any defective product. Anyone returning a damaged or defective product must complete the Distributor Product Exchange or Return Form.

Product exchanges made for the purpose of favorable gain though maximizing commissions or manipulating the compensation plan (as evidenced though patterns observed outside of the average Distributor pattern of exchanges) will not be honoured and are considered a material breach of the Distributor Agreement.

Product Return Policy

Preferred Customers

SOLLIFE offers Preferred Customers a 100%, 10-day, money back guarantee on every product order. If for any reason a Preferred Customer is dissatisfied with any SOLLIFE product, he/she may return that product to the Company within ten (10) days for replacement, exchange, or full refund of the purchase price. After this period, customer may return any unused products to SOLLIFE at 50% of the selling price within thirty (30) days of the initial purchase. No return or refund will be entertained after the 30-day period or should the product in question be consumed by 20% or more.

Distributors

If a Distributor elects to cancel his/her Distributorship during the ten (10) day Cooling Off Period immediately following his/her enrollment, SOLLIFE will refund 100% of the price of the Starter Kit and all products purchased as part of the Distributor’s initial order (excluding shipping). The canceling Distributor must return the products and the entire Starter Kit to SOLLIFE, shipping prepaid, along with a letter explaining that he/she wishes to terminate his/her Distributorship and receive a refund. Please note that this 100% refund (less shipping) does not apply once a Distributor places his/her second product order. After this period, Distributor may return any unused products to SOLLIFE at 50% of the selling price within thirty (30) days of the initial purchase. No return or refund will be entertained after the 30-day period or should the product in question be consumed by 20% or more. If a Distributor returns his/her Starter Kit and/or merchandise equal to, or exceeding RM400.00, for a refund, the return constitutes a Voluntary Cancellation of his/her Distributor Agreement. Moreover, the Company will adjust the appropriate Distributors’ Sales Volume and Commission and Bonuses accordingly.

Other Product Returns

After the initial order, a Distributor may return to SOLLIFE products, including promotional materials and sales aids, purchased within the past 6 months for a refund of 50% of the purchase price (the deduction being the amount of the commissions or bonuses the Distributor may have received as a result of the products that he/she is returning, less handling and delivery charges) if the merchandise is in resalable & original packaging condition, unless otherwise required by law. However, returns that result in refunds in excess of RM400 may result in the termination of the Distributorship.

SOLLIFE will not accept any partial return or exchange for individual product from BC Packs or Promotional Packs. All returns or exchange must correspond to quantity and items in the invoice.

In Malaysia, SOLLIFE will only accept return of products sold in Malaysia.

All product returns must be in good and resalable condition. SOLLIFE Malaysia reserves the right to reject any return not fulfilling this condition.

Procedure for Product Returns / Exchange

To receive a refund, exchange, or replacement on product purchased a Distributor must:

  • Obtain a Return Merchandise Authorisation Number (RMA#) from the Distributor Services Department. This number must accompany all returned products;
  • Return the product with the original invoice to SOLLIFE;
  • Use proper shipping  carton(s) and packaging materials to return the product to SOLLIFE. The Distributor is responsible for tracing your return shipment should that be necessary.

If a Distributor returns product from a Retail Customer, he/she must:

  • Send the product to SOLLIFE within 10 days of the customer’s return. The package must be accompanied by a completed Dissatisfied Consumer Product Return Form, a copy of the original sales receipt, and the unused portion in the original container.
  • Only the Preferred Customer or Distributor who ordered the product from SOLLIFE may return it.
  • SOLLIFE is not liable for items lost in transit.