Shipping & Delivery

We are committed to quality customer service and a pleasant online shopping experience!

SOLLIFE

Contact Us 

If you have a question or need further information and can’t find the answers you need below, please contact us at:

Customer Care Line : (603) 2780 3890
Careline E-mail : sollife@solution.com.my

Product Availability

Our Selection

SOLLIFE offers a wide selection of products for your convenient e-Shopping. If you can’t find what you are looking for in SOLLIFE website, you may call our customer service representatives at (603) 2780 3890 or email us at sollife@solution.com.my and we’ll do our level best to find a solution for you.

In-Stock products

We will process your order as soon as your online purchase is completed. Orders confirmed with payments made before 3:00 p.m. will be processed on the same business day; orders placed after 3:00 p.m. will be processed on the following business day.

Delivery Time

Delivery Time

Customers can expect to have their order delivered according to the schedule listed below from the day that online purchase is correctly completed and payment is made. “Business Days” means Monday to Friday, and does not include Saturday, Sunday and state, public and federal holidays. However, some of our courier partners do deliver on Saturdays before 1:00pm. Below is the estimated delivery time frame for Malaysia.

Area

Delivery Day

West Malaysia

3 days

East Malaysia

5 days

ODA-Out of Delivery Area (e.g Felda / Estate)

7 to 14 working days

Please note that you might be required to collect your package at a particular collection center if you wish to deliver your package to an area that falls in the “Out of Delivery Areas” list.

Please note that we do not deliver packages to PO Boxes. We suggest that the delivery be made to a home or business address where someone is available to sign for the delivery during business hours.

All estimates are based on business days.

For your protection, all parcels will require the signature of the receiver upon delivery. Please note that our courier partner will make only two delivery attempts before returning your package to SOLLIFE.

Delivery Method

Our courier partner will deliver the parcel to the address stated in the consignment note. In the event that no one is present to receive the package, a “MISS U CARD” will be dropped into the mail box. The second attempt will be made once the consignee contacts the courier partner. If the second attempt fails, the package will be returned to SOLLIFE for further action. A “€œRe-shipment Fee”€ will be incurred under such circumstances.

Delivery Charges

West Malaysia (WM)

A RM10.00 delivery charge will be imposed during check-out per order if the amount ordered is less than RM120.00. Any single order (in a single cash bill) of more than RM120.00, the delivery service is free of charge.

East Malaysia (EM)

Deliveries to East Malaysian addresses is charged based on the weight of the parcel. A RM11.00 delivery charge will be imposed during check-out for the first kilogram (kg). Subsequently every kilogram a delivery charge of RM10.00 per kg will be charged.

Late Deliveries

Our courier partners will call you if they cannot deliver your parcel. If you wish to have an update on the immediate location of your parcel, please contact the courier partner assigned to deliver your parcel. You may also contact our Customer Service Representatives at (603) 2780 3890 or email us careline@sollife.com.my if you have not received your order within 7 business days.

International Deliveries

Unfortunately, the origin of your membership determines where you shop. We do not allow cross-border country deliveries. This means that you cannot make a delivery outside the country where your membership is registered, e.g. if your membership ID is registered in SOLLIFE Malaysia and you shop on SOLLIFE website Malaysia, you cannot request for the order to be delivered to Singapore.